Human-Like Conversations. Built to Scale.
Automate collections with Voice AI that engage millions of borrowers a day, identify intent, handle objections, and drive payments in real time.
Accounts contacted daily
Native Languages Available
Reduction in cost per resolved case
Move Beyond Advisor Capacity.
Engage Every Borrower With Intelligence.
As delinquency deepens, optimising for advisor bandwidth becomes the biggest hassle. DPDzero’s Voice AI gets dues cleared with early buckets, while capturing intent for late buckets.
Portfolio Coverage
Teams work through allocations based on advisor capacity, leaving borrowers untouched for longer. Voice AI can engage the entire allocated base within hours, ensuring no account waits for its first outreach.
Intelligent Conversations
One-size-fits-all calling isn’t a strategy anymore; it follows fixed scripts and predefined call flows. Voice AI understands borrower responses, objections, and sentiment in real time, helping move towards the right recovery action.
Payment and Intent Capture
Voice AI doesn't stop after speaking to the borrower. It can identify disposition like willingness to pay, capture PTP, record promised date and amount, and trigger the next payment action, all happening in real-time.
Smarter Human Interventions
Human advisors don't need to spend their time discovering who is reachable or willing to engage. Voice AI resolves simple and responsive cases, while escalating complex or high-intent borrowers with complete conversation context.
Continuous Portfolio Intelligence
Every Voice AI interaction creates new borrower signals like reachability, intent, disposition, response and payment behaviour. These signals help determine the next attempt, next channel, or next level of intervention.
One Voice AI. Two Collection Strategies.
Voice AI adapts across the collections lifecycle, from driving payment conversion in early buckets to generating high-intent settlement leads in deep-delinquency portfolios.
AI That Collects
Voice AI acts as a first-level collections engine that engages borrowers immediately after allocation happens. It handles routine conversations, captures PTPs, triggers payment actions, and resolves cases that can be solved without human intervention.
AI That Finds Who to Collect From
Voice AI becomes a portfolio intelligence and lead-generation layer that sweeps the entire allocation, establishing reachability, identifying borrower settlement intent and prioritising borrowers for advisors to act upon.
What We've Already Solved with Voice AI
From pre-due reminders to late-stage settlement qualification, Voice AI handles high-volume borrower conversations across the collection lifecycle, without waiting for advisor capacity.
Early-Bucket Collections
Engage 0-30 DPD borrowers at scale and drive early resolution before the roll forward.
PTP Negotiation
Handle objections and negotiate payment plans, while capturing PTPs.
Broken PTP Follow-Up
Re-engage borrowers who missed promised payment dates and re-book commitments.
Pre-Due Confirmation
Confirm upcoming EMIs and payment intent before delinquency begins.
RPC Verification
Confirm borrower identity and ensure every conversation reaches the right person.
Settlement Conversations
Identify settlement intent and route qualified leads to advisors.
Higher Recoveries for Lenders. Better Experiences for Borrowers.
Voice AI helps lenders reach every borrower earlier, resolve more cases autonomously, and reserve advisor capacity for complex, high-intent conversations.
AI-Led Lead Generation
Identify high-probability and settlement-ready borrowers before advisors spend time pursuing them.
Prevents Roll-Forwards
Captures borrower intent and payment commitments instantly before accounts roll into deeper delinquency.
Full Portfolio Coverage
Reaches entire allocated portfolios across buckets within hours, without waiting for advisor capacity.
Lower Cost per Resolution
Automate high-volume collection interactions while reserving human effort for cases that need it.
Borrower Experience
Deliver standardised, multilingual conversations across large borrower populations.
Built for High-Performance Voice Collections
Built to engage entire portfolios within hours, adapt conversations by use case and language, and run every call on reliable, RBI-compliant infrastructure.
100% Portfolio Coverage
Within Hours
Drives immediate borrower engagement at scale, ensuring early intervention where collections are most effective.
Custom Conversation Logic for Every
Use Case
Designed to handle early-stage borrower conversations at scale, covering qualification, persuasion, and initial PTP capture without human intervention.
on advisors.
Engage Borrowers in Their Preferred Language
Delivers consistent, high-quality borrower conversations across geographies through multilingual AI and real-time conversational intelligence.
Enterprise-Grade Infrastructure & RBI-Compliant
Built to deliver high-volume, reliable, and fully compliant AI-led calling at scale across geographies and borrower segments.
Deploy Voice AI that is custom built for Collections.
Join the top Banks and NBFCs overhauling Collections with DPDzero.
