TeleCalling | The Dialog

Smarter. Compliant. Outcome-Led.

AI-powered collection intelligence equips 100% DRA-certified advisors with borrower context, real-time prompts, and next-best actions - driving more productive conversations and better recovery outcomes at scale.

AI Productivity Signals

Outbound Calls / Day

2.5

Advisor Productivity

Trusted by India’s largest lenders

The Problem

Your Agency Floor is a Black Box. Your Brand Pays for What's Inside.

When a third party calls your borrowers, you inherit every call you never heard - without the ability to see, score or fix a single call until a complaint arrives.

The Agency Floor - What you can’t see

Someone is calling your borrowers.

You don't know who they are or whether they're certified.

You don't hear the tone, the threats, or the off-script promises.

You can't monitor quality when only a small sample of calls gets reviewed.

You may learn about a borrower complaint only after it has escalated.

The DPDzero Floor - What you see

Know exactly who is calling, what is being said.

Every advisor is named, DRA-certified, and on DPDzero's payroll.

Every call is recorded, transcribed, and scored against defined policies.

AI-powered QA evaluates 100% of calls, not a small sample.

Compliance flags surface in real time for immediate action.

The Intelligence

Every Conversation Starts With Context.  Every Interaction Gets Smarter.

40+ AI-powered signals are captured from every call and fed back into the platform, turning every conversation into unified intelligence for the next call.

Borrower Intelligence

Dialog analyses borrower behaviour to determine the most effective contact number, attempt strategy, and contact path.

Borrower × Advisor

Dialog matches cases to advisors based on borrower parameters and advisor strengths.

Advisor Profiling

Dialog builds advisor profiles using interactions, negotiations, quality scores and outcomes.

AI Co-Pilot

AI Co-Pilot assists throughout the conversation, providing the  context and guidance advisors need while they speak with borrowers.

Strategy & Performance Intelligence

Dialog doesn't treat a calling campaign as a fixed sequence. Borrower, advisor, and campaign signals continuously refine what happens next.

The Human Layer

AI Makes Conversations Smart. The Right Advisor Makes it Count.

Every DRA-certified advisor is continuously evaluated on performance, communication, product knowledge, and outcomes - ensuring every borrower interaction meets the standards lenders expect.

Quality monitored · Live

DRA Certified

Mock-call cleared

Ready before the first call

Hire

Only 100% DRA-certified agents are hired for Telecalling.

Train

Product, empathy, objection handling, and lender  playbook.

Mock Calls

Live simulations assess tone and compliance before going live.

On Your Book

Only advisors who clear every gate dial one of your borrowers.

Monitor

All calls are monitored for compliance, outcomes, etc. at every step.

Quality stays in the loop

Score

Every call is scored on tone, disclosure, and policy.

Flag

Breaches are surfaced in minutes and routed to a supervisor.

Coach

Advisors get targeted feedback on their weakest signal.

Re-Train

Slipping scores trigger retraining before returning to calls.

Built-in Compliance

Compliance Isn’t a Layer.  It’s Built into Every Call.

DRA Certified

Every advisor formally certified, and re-checked against live QA scores.

TRAI 160 and DNC

Calling windows, DNC and preference registers enforced at dial time.

100% Recorded

Every call recorded and transcribed. Pull any advisor, account or day.

Global Frequency Cap

One contact budget per borrower across every channel, not per agent.

100

In-house Dialing Infra

99.99

Platform Uptime

Zero

Borrower Escalations

Testimonials

Trusted by Those Who Collect at Scale

See how lenders are using AI-powered telecalling to make every advisor  more productive and every conversation more effective.

One thing that really stood out for us was DPDzero's ability to deliver strong collection outcomes with minimal human intervention and maximum insightful collection.

It reinforced our belief that the future of collections lies in intelligent automation. Beyond the results, the team's responsiveness and willingness to continuously optimise strategies have made them a trusted partner. Their execution truly reinforces the promise of an AI-led full-stack collections platform.

70%

Conversion Rate

Ronak Sharma

Associate Vice President at Tata Capital

DPDzero has truly excelled in handling Short-Term Personal Loan (STPL) collections.

Their team has consistently delivered strong performance, which has led to a steady increase in allocations. This effective approach has contributed to a significant 15% reduction in Net Credit Loss (NCL), demonstrating the impact of their methods.

70%

Conversion Rate

Rahul Patidar

Chief Risk Officer at Moneyview

The DPDzero team consistently exceeds expectations. Our partnership has shown DPDzero's promise to elevate our results to the next level!

The term DPDzero brings huge satisfaction in our industry. Many promise this, but few deliver it consistently. I look forward to further collaboration that will empower Unity Bank to achieve even lower bounce rates. Great job, DPDzero! Let's make your name synonymous with excellence.

70%

Conversion Rate

Anil Nayak

Head of Collections at Unity Small Finance Bank

DPDzero helped us unify the customer touchpoints across all our interaction channels with us during the collections process.

Our primary objective was to ensure a seamless customer experience across all stages of the repayment process, a task that DPDzero is well-prepared to assist with. Early data points have been encouraging and strengthen our belief that this collaboration will be mutually beneficial for both parties involved.

70%

Conversion Rate

Ajeet Kumar

Chief Operating Officer at KreditBee

Put your book on
AI-powered TeleCalling.

Join the top Banks and NBFCs overhauling Collections with DPDzero.

Your Agency Floor is a Black Box. Your Brand Pays for What's Inside.

Someone is calling your borrowers.

Know exactly who is calling, what is being said.

Every Conversation Starts With Context. Every Interaction Gets Smarter.

AI Makes Conversations Smart. The Right Advisor Makes it Count.

Compliance Isn’t a Layer. It’s Built into Every Call.

Trusted by Those Who Collect at Scale

Put your book onAI-powered TeleCalling.

Every Conversation Starts With Context.  Every Interaction Gets Smarter.

Compliance Isn’t a Layer.  It’s Built into Every Call.

Put your book on
AI-powered TeleCalling.