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The Challenge
As the portfolio grew, the team needed a reliable way to manage its small finance bank portfolio without adding operational overhead. Borrower outreach was spread across disconnected channels and agency partners, making it hard to see what was working and where effort was being wasted.
The Solution
DPDzero deployed its collections platform across the portfolio, combining borrower segmentation, channel orchestration and agency performance tracking in one place. Outreach was prioritised by propensity to pay, and every interaction was logged for full visibility.
The Outcome
Within the first few cycles, the team saw measurable gains: ~91% bucket-1 roll-back rate, ~35% lift in cures, and a clearer view of performance across every channel.
The DPDzero team consistently exceeds expectations. Our partnership has shown DPDzero's promise to elevate our results to the next level!
