How a Small Finance Bank Streamlined Every Collections Channel

The Challenge

As the portfolio grew, the team needed a reliable way to coordinate voice, WhatsApp, SMS and field outreach without adding operational overhead. Borrower outreach was spread across disconnected channels and agency partners, making it hard to see what was working and where effort was being wasted.

The Solution

DPDzero deployed its collections platform across the portfolio, combining borrower segmentation, channel orchestration and agency performance tracking in one place. Outreach was prioritised by propensity to pay, and every interaction was logged for full visibility.

The Outcome

Within the first few cycles, the team saw measurable gains: ~76% digital payment share, ~45% fewer manual calls, and a clearer view of performance across every channel.

DPDzero enabled us to streamline customer interactions across every collections channel.