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The Challenge
As the portfolio grew, the team needed a reliable way to run a unified collections journey without adding operational overhead. Borrower outreach was spread across disconnected channels and agency partners, making it hard to see what was working and where effort was being wasted.
The Solution
DPDzero deployed its collections platform across the portfolio, combining borrower segmentation, channel orchestration and agency performance tracking in one place. Outreach was prioritised by propensity to pay, and every interaction was logged for full visibility.
The Outcome
Within the first few cycles, the team saw measurable gains: ~78% right-party contact rate, 3x faster resolution, and a clearer view of performance across every channel.
DPDzero helped us unify the customer touchpoints across all our interaction channels with us during the collections process.
