How a Bank Connected and Simplified Its Collections Process

The Challenge

As the portfolio grew, the team needed end-to-end visibility without adding operational overhead. Borrower outreach was spread across disconnected channels and agency partners, making it hard to see what was working and where effort was being wasted.

The Solution

DPDzero deployed its collections platform across the portfolio, combining borrower segmentation, channel orchestration and agency performance tracking in one place. Outreach was prioritised by propensity to pay, and every interaction was logged for full visibility.

The Outcome

Within the first few cycles, the team saw measurable gains: ~89% contactability, ~28% improvement in resolution rate, and a clearer view of performance across every channel.

DPDzero helped us connect and simplify customer touchpoints across the entire collections process.